Telecom/Call Center Specialist I - (Chattanooga) in Chattanooga, Tennessee For Sale

Abacus Service Corporation is a nation-wide staffing company with offices in several states. Our positions are in multiple industries with several Fortune 500 companies. Our staff of dedicated professionals is at your service in providing the best opportunity to advance your career. We are currently seeking Telecom/Call Center Specialist I to work for us on-site with one of our clients located in Chattanooga, TN Please review the job description and requirements below and apply accordingly. Work flexibility (travel requirements, work schedule, etc.) Role requires up to 5% travel (across the Region and to Global Headquarters) Day to Day working relationship with the IT and Production community. Day to Day working relationship with key business units and technology users. Role summary: Under the general supervision of the Manager, Data Network & Telecom Strategy, implements, maintains standards and procedures to protect the integrity and availability of information systems, and telecommunications network. The position is responsible for 2nd and 3rd level operational engineering and support including the implementation of both hardware and operating systems per the Telecommunications policy. The Telecom/Call Center Specialist I provides a timely response to approved business unit, developer, and administrator community requests for assistance including project support. The position requires participation in a 24-hour on-call support, after hours scheduled changes, and to resolve telecommunications problems/issues. In addition to verifying organizational compliance with established policies and procedures, the Telecom/Call Center Specialist I will be responsible for the health and stability of Telephony equipment and services, these can include PBX, Voice Servers, Voice Mail servers, adjunct Voice systems, CMS, voice circuits, IVR, 1-800 numbers and telephony monitoring tools. Role responsibilities Provide 2nd and 3rd level operational telephony network support for 4 sites and the 3 Call Center communities: Researches and provides recommendations on end of life equipment and/or upgrades to all telephony network equipment on the telephony network. Informs management of critical issues that may affect clients or the infrastructure and provides recommendations for mitigation. Works with commercial telephony product vendors in the design and evaluation of telephony network products and technology, and troubleshooting activities. Involved in a wide range of issues including secure architectures, voice over IP traffic troubleshooting, video traffic troubleshooting, and unified communications. Will be expected to interface and support incident resolution with 1st and 2nd level support teams with all telephony problems. Will be expected to interface and support incident resolution with 1st and 2nd level support teams with all IT problems of a severity 1 or severity 2 nature. Analyze and understand the organization's environment and architecture. Interface with (CERT) Computer Emergency Response Team as needed to analyze and respond to CERT messages and mitigate risks as appropriate. Evaluate all telephony hardware and operating systems as needed to ensure they meet and industry standards. Maintains required documentation for all telephony network activities. Responsible for Telephony Moves, Adds and Changes for general telephony customers, as well as Call Center advocates. Customers Business Area Leaders (Production, planning controlling, Purchasing etc) Business Area Application Users (All supporting infrastructure components - Core to Desk) Core Competencies: Innovation Customer Focus Process Orientation Team work Results Driven Administrative: Written communications Information seeking Technical: Problem solving Quality Professional: Organizing Planning Management Self-motivated Follow direction Leadership Strategic thinking Leadership
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